Refund & Return Policy

Refund and Return Policy for The Patent Experts

Thank you for choosing The Patent Experts. We strive to deliver high-quality patent drawing, illustration, and related services. Our Refund and Return Policy outlines the terms under which you may be eligible for a refund and the steps to initiate a request.

1. Overview

Since The Patent Experts offers service-based products tailored to meet the specific needs of each client, refunds are only available under limited circumstances. We recommend reviewing this policy carefully before engaging our services to understand the conditions and limitations on refunds.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Service Not Rendered: If you have paid for a service that The Patent Experts is unable to complete, a full or partial refund may be issued.
• Incorrect or Defective Deliverables: If the deliverable provided does not meet the scope or requirements agreed upon and the issue cannot be resolved through revisions, you may be eligible for a partial or full refund.
• Service Cancellation by Client: If you cancel a service order before work has commenced, you may be eligible for a full refund, minus any processing fees that may apply.

3. Non-Refundable Circumstances

Refunds are not provided in the following cases:

• Client-Initiated Changes: If you request changes or alterations to the scope of work after the project has commenced, refunds may not be applicable, as additional work may be required to meet the new specifications.
• Completed Services: Once a service is fully rendered and the final deliverables have been accepted by the client, refunds will not be issued.
• Change of Mind: Refunds are not available if you decide not to use the deliverables or change your mind after the service has been rendered or significantly completed.

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact Customer Support: Email [contact email] within 14 days of receiving the deliverable, providing your order number, details of your request, and reasons for seeking a refund.
2. Review Process: Our support team will review your request and may contact you for additional details. During this time, we may attempt to resolve any issues through revisions or other means.
3. Resolution and Refund: If the issue cannot be resolved, and your refund request is approved, we will process the refund. Refunds will be credited to the original payment method within 7–10 business days.

5. Partial Refunds

In some cases, The Patent Experts may offer a partial refund if a portion of the service has been completed but the project cannot be finished. The refund amount will be determined based on the stage of completion and resources used.

6. Disputes and Chargebacks

If you have a concern with our services, we encourage you to contact us directly to resolve the issue. Initiating a chargeback with your bank may delay resolution. Chargebacks that are found to be unfounded or illegitimate may result in additional fees, and further services may be suspended until the dispute is resolved.

7. Policy Changes

The Patent Experts reserves the right to amend or update this Refund and Return Policy at any time. Any changes will be posted on this page, and we encourage clients to review the policy periodically.

8. Contact Information

For further assistance or inquiries regarding this Refund and Return Policy, please reach out to us at:

• Email: info@thepatentexperts.com